Questions must be answered and some questions are asked more frequently asked than others. Here are a few of those frequently asked questions.  
   
General Television  
My Television has problems that I cannot fix after reviewing the User's Guide or website FAQ section. What is "one last thing" I can try prior to contacting RCA Customer Support?
TVs today are becoming similar to computers and use hardware and software to deliver the picture and the sound. Similar to how a computer can lock-up and then you have to re-boot, TVs sometimes have problems that you can fix by resetting, or rebooting, them. To reset your TV, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then, plug the TV back in, turn the TV on, and see if the problem is fixed. If the problem remains, then please contact RCA Customer Support using the Support link in the top navigation on this page.
 
   
What are the parental control features found on recent RCA Television models?
V-Chip – This feature is available in all TVs. It allows you to program the TV so that children can’t see certain programs or channels. It enables you to block programs based on violence, sexual content or other content. V-chip software reads a code that most broadcasters send with programs. The code contains an age-based rating and content rating (not all programming is rated). This is supported in both the United States and in Canada for TV and movie ratings.

KidPassTM – This feature permits you to control the amount of time children watch TV. You can set KidPass in 30-minute increments, up to 16 hours a day.

Front Panel Lock - This feature permits you to disable the controls on the front of TV so children can’t change TV settings without the remote.

TV Lock/Unlock – Allows you to set a user-defined password to lock the TV to enforce Parental Controls features.

Channel Block – This feature allows you to choose channels which cannot be accessed without a password while the TV is locked.

Channel Display – Permits you to press INFO to see channel number, program rating, TV lock/unlock status, etc.
 
   
The buttons on the front panel of my TV do not work.
There are a couple of things you can try. These are outlined here with more specific instructions on how to access the Parental Controls on your TV further down on the page:
  • The front panel buttons may be locked (disabled). If you have this function, try using the remote control to unlock the front panel controls. Do this by selecting the Front Panel Block in the Parental Controls menu and then choosing Unblock or View (depending on your model).
  • The front panel MENU button may be disabled. If you have this function, use the remote control to turn off Channel Blocking by selecting Channel Block in the Parental Controls menu and then choosing Off.
  • Try unplugging the TV for five minutes, and then plug it back in. Turn the TV on and try again.
To access the Parental Controls on your TV follow these steps:
  • Press the MENU button to access the Main menu.
  • Select the Parental Controls menu. (Note: On some models, you must first select the Special or Channel menu.) From it, access the Parental Controls menu.
  • If the Parental Controls are turned ON, a screen requesting your password will appear.
  • Enter your password. You have now unlocked the controls.
  • Alter the specific feature as listed above.
Given the many TV models, it is possible that accessing the Parental Controls or V-CHIP feature may differ from the instructions listed above. See your owner's manual to determine if your TV has this feature and for specific details on using it.
 
   
My television is on and working, but there is no color in the picture or the color seems off.
There are a couple of things you can check in terms of your picture color:
  • First, be sure the program is being broadcast in color. Try changing the channel to see if the color is correct on other channels.
  • Try adjusting your antenna. A weak signal can sometimes cause noise and the loss of color in the picture.
  • Try adjusting the picture quality settings.
    • Press MENU on the remote control.
    • Press the ARROW buttons to select the Picture Quality menu.
    • Select Picture Controls. Here you can adjust the brightness, color, contrast, tint, and sharpness of your picture.
    • Adjusting the picture quality on some RCA televisions is done slightly differently. Here are a couple of variations on the above instructions:
      • Press the MENU button and then use the CH+/- buttons to select the Video menu. Use the VOL+/- buttons to change the individual settings.
        OR
      • Press MENU repeatedly to select the Adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.
Depending on your model, pressing CANCEL or RESET on the remote, or selecting Reset on the menu while making picture adjustments, will return all adjustments to factory preset levels.

Given the many TV models, it is possible that accessing the picture quality controls may differ from the instructions listed above. See your owner's manual for specific details on using them.
 
   
I can't select a certain channel on my TV.
There are a number of things that could be causing this problem: Parental Controls: The channel may be blocked or is not approved in the Parental Controls menu, if you have this feature. Accessing the Parental Controls menu depends upon the TV model.
  • Option A:
    • Press MENU to display the Main Menu.
    • Select the Parental Controls menu.
  • Option B:
    • Press MENU on your remote to display the Main Menu.
    • Select TV SETUP.
    • Select V-CHIP SET.
TV/VCR Mode: If you're using a VCR, the TV/VCR button could be in the wrong mode. Press the TV/VCR button on the VCR to correct this. Cable/Air Setting: The Cable/Air function could be in the wrong position. Depending on your model, there are different ways to correct this.
  • Option A:
    • Press the MENU button on the remote control, select the Channel menu, then select the appropriate signal type: Antenna or Cable TV.
  • Option B:
    • Select the GUIDE Plus+TM menu from the Main menu, then select the Setup option, and provide the correct information on the following screens.
  • Option C:
    • Check the Reception: Cable/Air setting in the TV Setup menu.
    • Auto Channel Search:
      • If the channel can be accessed using the number buttons on the remote control but not the CH+/- buttons, it may not be programmed in the Auto Channel Search function. Accessing this varies depending on the model TV. On many TV's:
      • Press the MENU button on the remote.
      • Select the Channel menu.
      • Select Auto Channel Search.
      • Conduct a new search or manually add the channel.
Given the many TV models, it is possible that troubleshooting the problem using these features may differ from the instructions listed above. See your owner's manual.
 
   
My GUIDE Plus+™ or GUIDE Plus+ GOLD™ system shows an incorrect list of stations and their respective channels.
The guide may get out of sync with your cable provider from time to time. Follow these steps to correct this problem:
  • Select GUIDE Plus+ menu from the Main menu.
  • Select Setup.
  • Change the zip code to 99999.
  • Turn the TV off for ten minutes.
  • Use the GUIDE Plus+ Setup menu again to change the zip code back to your home zip code.
  • Subsequent screens in the GUIDE Plus+ Setup menu will ask you to verify your programming (cable provider, etc).
Given the many TV models, it's possible that accessing the Program Guide setup features may differ on your TV. For specific instructions for your model, see your owner's manual.
 
   
My television is on and working, but I'm not able to receive all the cable channels I subscribe to.
There are a couple of things you can try: If you have the GUIDE Plus+™ feature, it's possible that your GUIDE Plus+ menu hasn't been set up to recognize your cable box. Here's how you do that on many TV models:
  • Select the GUIDE Plus+ menu from the Main menu.
  • Select Setup from the GUIDE Plus+ menu.
  • Choose Yes when asked if you have a cable box.
  • After completing the GUIDE Plus+ setup, select Setup from the Main menu--not from the Guide menu.
  • Be sure to search for all channels when prompted.
If you don't have the GUIDE Plus+™ feature: Check to see that the Air/Cable setting is correct. Accessing this setting varies depending on the model TV that your own. Here are two options that are common on many TV's. Option A:
  • Press the MENU button on the remote.
  • Select the Channel menu.
  • Select Signal Type. Choose Air or Cable.
Option B:
  • Press the MENU button on the remote.
  • Select Setup.
  • Select Auto Program.
  • Select Source.
  • Choose Air or Cable.
  • Select Auto Program to let the TV reprogram the channels.
Check that the channel is programmed into memory. There are a couple of ways to do this: Use the TV menu system. Accessing this setting varies depending on the model TV that you own. Here are two options that are common on many TV's: Option A:
  • Press the MENU button on the remote.
  • Select the Channel menu.
  • Select List.
  • Use the VOL and CH buttons to move through the menu and add any missing channels.
Option B:
  • Use the number buttons on your remote control to tune to the channel.
  • Press the MENU button on the remote.
  • Select Setup.
  • Select Edit Program.
  • If the channel is in memory, it will be labeled "Added," and the number of the channel will appear in the
 
   
My television is on and has sound, but the picture quality is poor--discolored, snowy, or fuzzy.
There are a number of things you can check to try to restore your picture quality:
  • Perhaps the TV station or the cable or DIRECTV® programming channel is experiencing problems. Try scanning through the channels to see if other channels are fine.
  • Try adjusting the antenna. Also check the antenna connections and inspect the antenna to ensure that it is in good working order with no broken wires.
  • Make sure all of the cables to other components or a cable box are properly connected and are firmly secured to the jacks.
  • Try adjusting the picture quality.
    • Press MENU on the remote control.
    • Press the ARROW buttons to select the Picture Quality menu.
    • Select Picture Controls. Here you can adjust the brightness, color, contrast, tint, and sharpness of your picture. If you suspect that the signal from your local TV station that you're receiving from an off-air antenna is weak, try adjusting the sharpness function to help improve the weak signal.
    Some TVs even feature a Video Noise Reduction option on the Picture Quality menu. Try selecting one of the options to see if it assists in improving your picture quality.
Adjusting the picture quality on some RCA televisions is done slightly differently. Here are a couple of variations on the above instructions.
  • Press the MENU button and then use the CH+/- buttons to select the Video menu. Use the VOL +/- buttons to change the individual settings.
    OR
  • Press MENU repeatedly to select the Adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.
Depending on your model, pressing CANCEL or RESET on the remote control, or selecting Reset on the menu while making picture adjustments, will return all adjustments to factory preset levels.
 
   
Whenever I turn on the television, the GUIDE Plus+™ or GUIDE Plus+ GOLD™ on-screen program guide automatically comes on.

The GUIDE Plus+™ or GUIDE Plus+ GOLD™ on-screen program guide automatically comes up when you use the TV button on the remote to turn on the TV. There are several ways to turn off this function if you wish, depending on your model.

Option A:

  • Select the GUIDE Plus+™ Menu from the Main menu.
  • Select Setup.
  • Select Options.
  • Select Off.

Option B:

  • Select the GUIDE Plus+™ Menu from the Main menu.
  • Select GUIDE Plus+™ Auto Display from the GUIDE Plus+ menu.
  • Select Off.

Option C:

  • Press GUIDE on your remote control.
  • Select the Menu bar.
  • Press the right arrow button to select Setup.
  • Choose Review Options.
  • Select Off.

Given the many TV models, it's possible that accessing control of this feature in the Program Guide menu may differ on your TV. For specific instructions for your model, see your owner's manual.

 
   
The information in my TV's GUIDE Plus+™ or GUIDE Plus+ GOLD™ program guide is not current.

There are several things you can do to correct this situation:

  • First, review your setup information and make sure it is correct. Also, if your television has been unplugged or has lost power, you could lose your GUIDE Plus+™ or GUIDE Plus+ GOLD™ information. To access your setup information on many TV's, follow these steps:
    • Press GUIDE on the remote control.
    • Press MENU on the remote control or use the UP and DOWN buttons to select the Menu Bar.
    • Use the RIGHT ARROW to highlight the Setup menu.
    • Use the UP and DOWN navigation arrows to select settings and options.
  • Remember, your television must be turned off to download information. Try leaving your TV off overnight or for at least 10 hours to receive a download for your area.
  • If you are using a cable box, make sure the cable box is on to receive the program information.
  • If you are using a VCR, make sure the VCR is off in order to receive program information.

Given the many TV models, it's possible that accessing the Program Guide Setup menu may differ on your TV. For specific instructions for your model, see your owner's manual.

 
   
I do not hear any sound when I use the HDMI connection of my L42FHD37, L46FHD37, L42FHD38, L46FHD38 or L40FHD380 to connect with a gaming system or DVR. What can I do?

There is a software upgrade that will fix this situation. Please click here to go to our software upgrade page and obtain the download.

 
   
Is my TV prepared for the Digital Transition?

The Digital TV Transition is coming, and by June 12th, 2009, all televisions will need a digital tuner to receive over-the-air broadcast signals. On newer models, the tuner is built in and no new equipment is necessary. If you have an older model, you can still use it -- you'll just need to pick up a converter box.

Remember, many stations will make the switch to digital well before June 12, 2009. So if you need to take steps to be ready, it’s never too early.

 
   
HDTV  
Why doesn't my picture fill the screen of my TV even if I press the FORMAT button on my remote control to try to change it? Or, why can't I change the format of the picture that I see on the TV screen?

The format of the picture that you see (16:9, 4:3, etc.) on your TV is determined by the broadcaster of the program that you are watching. So, you may see bars on the top or side of the TV screen even though you have a widescreen TV. Sometimes, the TV program is broadcast in a format that you cannot change with the remote control. Other times, the picture is broadcast in a manner that can be changed. One way to check to make sure that everything is working properly is to go to several other channels to see if you can change the format.

 
   
My on-screen program guide information on my HDTV monitor is wrong. (NOTE: This refers to the off-air guide, not the DIRECTV® guide.)

If your off-air program guide is incorrect, there are a couple of things you can try:

  • Make sure your antenna is properly set up and receiving a strong signal.
  • If this does not correct the problem, it may be necessary to disable your system's ability to acquire off-air TV program guides. Follow these steps:
    • Press MENU on the remote to access the Main menu.
    • Select the Assistance menu.
    • Select Off-Air Guides.
    • Select Do Not Acquire Off-Air Guides.
    • Exit from the menu.
    • You will now need to rebuild the channel list.
    • Press MENU on the remote to access the Main menu.
    • Select the System Options menu.
    • Select Channel Search. The system will run a channel search making it aware of all of the TV broadcast channels that the HDTV monitor can receive.

For specific instructions on using the on-air program guides on your HDTV monitor-receiver, see your owner's manual.

 
   
My HDTV unit is making a low, buzzing sound.

A low buzzing sound, or a hum, is heard when the unit is first plugged in. This "buzz" is similar to the sound a fluorescent lamp makes. As the unit gradually warms up to full operation temperature, the "buzz" will increase in amplitude. This is a normal characteristic of plasma units. Noise levels will vary depending on the temperature of the environment and the elevation. An increase in either temperature and elevation, or both, will result in an increase in the "buzz."

 
   
My HDTV monitor-receiver turns off by itself.

It's possible that a power surge may have activated the electronic protection circuit. Wait 30 seconds and then turn the TV on again. If this happens frequently, the voltage in your house may be abnormally high or low. You may wish to consult an electrician.

For further assistance with this problem, please refer to the owner's manual.

 
   
The GUIDE Plus+ GOLD™ on-screen program guide comes on automatically when I turn on my high-resolution monitor.

If you use the TV button on the remote control to turn on your high-resolution monitor, the GUIDE Plus+ system automatically comes up. This is a feature preference that you can turn off.

  • Press the MENU button on the remote control to access the Main menu.
  • Select the GUIDE Plus+ menu.
  • Select GUIDE+ Setup.
  • Select Options to see the Auto Display options.
  • Set it to Off.
 
   
How do I hide the composite connectors that stick out the side inputs of my LCD or Plasma TV so that I do not see them from the front?

The side composite jacks afford convenient access and a more flush mounting arrangement. If you can see more of the connectors than you would like from the front of the TV, try using right angle composite connectors. Either the retail store where you purchased your TV may carry them or they can be purchased at specialty electronic retailers.

 
   
TV Combo Unit  
The buttons on my remote control and/or front of my TV/DVD player don't work.

There are two things you can try to correct this problem on your TV/DVD combo unit:

  • If you're using the remote control, press the DVD/TV button first to make sure the remote control is in TV mode.
  • If you're trying to use the buttons on the front of the unit, unplug the TV/DVD for two minutes, and then plug it back in. Press the ON/OFF button and try again.
 
 
     
 
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